ROLE
Project Manager
UX Designer
TEAM
Jonathan Wilcox
Josh Cheng
Justin Nola
TOOLS
Figma
TIMELINE
3 weeks

Boulder
Food Rescue

Asterisk Sharp
Jonathan Wilcox | Josh Cheng | Justin Nola
Challenge:
The Food Rescue Robot is a Colorado-based but multi-city scheduling/tracking tool created by a team of volunteers to help coordinate the pickup and delivery of food to and from locations. The volunteers need a system that allows them to pick routes and optimize their shift while on the go.
Solution:
Our Food Rescue app will allow coordinators to easily schedule pick up and drop off locations for reclaimed food, which will aid volunteers and coordinators by allowing for more streamlined logistics. Additionally, the app will provide statistical feedback to encourage volunteers to continue helping and improve volunteer retention.
My Contributions
Project Manager | UX Designer
Getting Started
Boulder Food Rescue's mission statement says that food insecurity in our communities is not a problem of food production, but is a problem of distribution. This non profit seeks to solve this issue by gleaning unsellable but still edible produce, and bring it off the shelves to those in need. Having four years of vegetable farming experience, I have worked with many gleaners and organizations who rescue food that would otherwise be thrown away, and see a great social value to a service such as this. In order to effectively aid this company, we first looked towards what other organizations were doing that proves effective.
Competitive & Comparative Analysis
To effectively analyze ways to help the Boulder Food Rescue Robot translate their mission statement into action, it was necessary to conduct competitive and comparative analyses. The organizations we chose each gave great insight on how food is successfully gleaned, and what make different map and delivery applications effective.

Key takeaways were:

- Most popular delivery apps use other map services such as google maps rather than incorporating their own internal map system
- Ease of use of apps dictated whether they were popular or not
- Competitors offered a variety of delivery options
- Allowing in app communication was a common feature comparator apps provided
User Interviews
I interviewed two primary people of interest in this study. One participant was an organizer for Food Not Bombs for over 10 years. His insight on how to keep volunteers motivated was keenly helpful. One of the most powerful statements he shared is that “Disguising work as fun is a great way to motivate volunteers.” He also mentioned how he kept volunteers motivated and committed by fostering community through multiple events, strengthening their bonds beyond only Food Not Bombs. He also ran DIY music events where people would connect outside of volunteer time, and ran co-op housing for the university, and helped create immersive communities. This way, members would see one another while volunteering, at the dorms they lived in, and at shows. If someone had dropped out for a couple weeks they would ask the missing participant, “Hey! Where were you for volunteering last week?” and encourage each other to keep helping, and keep the event fun. The other participant I interviewed was a delivery driver through Doordash. His experience with the app was helpful in determining what is valuable to the app based delivery driver. He emphasized the values of autonomy, flexibility, and how important the financial reward was to keep him coming back. This highlighted an interesting need that volunteer leaders face: The need to keep volunteers returning could be fixed, for a price. If volunteers were paid workers, this would help maintain a consistent workforce to take on larger scale projects with solidarity.
Affinity Mapping
To synthesize data from our interview notes, we chose to create an affinity map to see what patterns would arise between the interviews we conducted. The primary patterns that emerged were “I am encouraged when logistics are smooth”, “I find using volunteers as a labor force to be unreliable”, “I am motivated by altruism”, “I am motivated by building community”, “I want incentive to continue helping”, and “I find I can do more when using money as a resource”.
Persona Synthesis
After drawing out these patterns, we set to work creating personas. The two main categories of personas that arose from our research fit into two separate groups: Volunteers & Coordinators. Each role is crucial in ensuring the gleaned produce and food items are picked up, properly delivered, and successfully saved. To make sure our app is providing solutions for both groups of users, we created Cory Chan the coordinator and Violet Vann the volunteer. Cory is primarily inspired by altruism and aims to be well organized, so his organization can successfully impact its desired audience: those with food insecurity. Violet needs increased incentives to stay motivated to volunteer in the long term, as she needs to balance helping others with her own personal needs as a recent college graduate. Once we created their respective problem statements, we entered into ideation on how this app could better support each user in their goals.
Solution Statement:
Our Food Rescue app will allow coordinators to easily schedule pick up and drop off locations for reclaimed food, which will aid volunteers and coordinators by allowing for more streamlined logistics. Additionally, the app will provide statistical feedback to encourage volunteers to continue helping and improve volunteer retention.
Retrospective Journey
Once the personas had been synthesized from the user interviews we had conducted, we focused on the journey of Violet, our volunteer persona. Our research suggested that while volunteers typically start out enthusiastic, excited to help their community, they soon encounter challenges along the path. The first issue arises after members sign up, when the reality of the logistics come into play. To solve this issue, we will design logistical tools into our product to solve this issue. According to the user interviews we conducted as a team, the more global issue is that over time, volunteers typically feel like they are not appreciated, and eventually withdraw their help. We sketched this out into a Retrospective journey map, to illustrate the current issues of volunteer retention.
Prospective Journey
As a team, we drafted a Prospective Journey Map, showing the emotional path users would be led on once the Food Rescue app is put in place. Of course, our proposed solution would require future testing, but this is our goal.
Providing a Solution
The solution we drafted for keeping volunteer' engaged focused on solving the problem of volunteers not feel appreciated. To do so, we planned to incorporate a points system for deliveries, involving experience points, levels, badges, and rewards based on these metrics. Furthermore, volunteers will easily be able to check their stats, creating an easy way for volunteers to see a quantifiable impact they have had on their community. Since deliveries are primarily done by bicycle, this would include miles ridden and pounds of produce delivered, which could be compiled weekly, monthly, yearly, and as a total. This would not only help volunteers feel seen in their efforts, but also help create friendly competition to see who could help the most, and provide donated rewards for volunteer appreciation. As shown in our Prospective Journey Map, this solution encourages long term volunteer growth, gratitude, and retention.
Information Architecture
In defining our app, we needed to create a hierarchy that would be easy to navigate, not only for one user type, but for two separate purposes. One for the coordinator role, to effectively schedule volunteers, and another for the volunteer role, to successfully track their schedule, and successfully pick up and deliver donated produce. The information architecture we came up with for the application went through a couple rounds of iterating. The first version had users log in, brought them to a splash page containing potential rewards that could be obtained, and then led them to the home page. Originally, we thought the home page would be the same for each user, but as we got deeper into the project, we realized the home page would need to have slight differences for both the coordinator and the volunteers, as each have a different purpose for using the app. Another issue with our original app map is that it had quaternary navigation menus, which was too deep and detracted from the ease of use we wanted in our application.
Information Architecture v.2
We fixed the issue of having quaternary navigation by simplifying our Information Architecture. We opted to have separate home screens for the Volunteers and the Coordinators, so users could get straight to the tools each needed most.
The primary function of the app for Coordinators would be to orchestrate pick ups and drop offs, and allow volunteers to sign up for the task to complete the delivery. The main use of the app for volunteers would be to keep track of their schedule, and to ensure proper navigation to pick up and delivery locations. Since each user group has a separate use of the app, splitting the homepage into a Coordinator facing page and a Volunteer facing page gracefully solved the navigation issue. The next most important feature would be to manage their account to see their stats, gamified points, and rewards. The new architecture makes this much easier for each user type to navigate!
Design Studio
One of the most productive collaborative sprints of this project was hosting a design studio. Our biggest design related challenge as a team was to design the Home Page in a way that suited two the two separate user types. Myself, Josh Cheng, and Justin Nola each contributed a few different elements through sketching. We created a slider to switch between different home page views, which ended up becoming the stats page and scheduling page after ideating upon those designs.
Divide and Conquer
When divvying up the work, Justin designed the map, as he was familiar with map design from previous experience. Josh expressed interest in designing gamification for the app, so he tackled that. My role was to design the overall user flow and to design calendar integration and functionality. I drew inspiration from existing apps such as the iCal and Google Calendar, to create an in app calendar that was familiar to users and easy to approach.
Gamification
Style Guide and Design System
As a team we finalized our Lo/mid-fi style guide and design system. We decided on using Roboto, as its sans serif style is easy to read. As a team we created and agreed upon components, to make sure we started our lofi prototype utilizing a cohesive design system that could be edited later on.
Low Fidelity Usability Testing
Once we finished building our lofi prototype, we were able to conduct usability tests. The test provided some great feedback, including confusion about what the splash pages were for, not seeing the buttons in the circular wheels of the logo, a few spacing issues, and a page that was needed for directions upon the volunteers arrival. Another issue was not seeing the instructions of where to pick up and drop off produce in the specific parts of the building that were outlined by Cory’s flow. These instructions were added into future iterations, so volunteers could see the specifics before arriving on site.
Scrum Method
Today we had our Scrum meeting to discuss the path ahead. We planned to push every frame into hi-fidelity to finalize each frame. This involved the addition of creating a full color pallet, additional images, and making sure our flow made sense. We originally were going to pull the green used in the Boulder Food Rescue Robot website, but felt it clashed against the predominantly white background. We decided on a green (1A7842) that felt comfortable when in conjunction with other colors.
One issue we ran into during usability testing was how to direct Violet to the proper entrance at each address. Since there are laws around not taking out donated product or bringing in new product through the front doors of grocery stores, we needed a way to direct her to the proper entrance. While it would require addition field research, we decided it would be best for her to receive specific instructions before her trip, as well as when arriving at the specific locations. After updating images, we also decided as a group to change everything to light mode for better visibility, and change the map closure button to white, so it is visible, accessible, but does not draw the main attention of the user. This ensures the main focus of the map remains on directions and successfully completing the delivery.
HiFi Usability Testing
This morning, we put our thoughts together for the final push. Our HiFi usability tests indicated that the text size was too small, so we updated our body text size from 12 to 14, and restructured our formatting to fit. Future testing would be needed to ensure this body text is large enough, or if we need to increase the minimum size further. Users also reported that they found the images and stats encouraging as well. All in all, this project was a great success. Further research will be required to gauge retention rates, volunteer satisfaction, and ease of use for coordinators to continue developing the app in the future.
Thank you for reading! You are now a Veggie Friend

Vegan
Mario's

ROLE
UX Research Lead
UX Design Lead
TEAM
Jonathan Wilcox
TOOLS
Figma
Miro
Maze
TIMELINE
3 weeks
July 2022
Asterisk Sharp
Challenge:
Vegan Mario's is a gluten free bakery located in Ojai, California. When I lived in CA I used to purchase his breads at the local farmer's market, as well as from in store locations. He also sells his artisanal wares online through his e-commerce store. However, his website is underdeveloped, difficult to navigate, and has a need for more clear organization. This provided the perfect opportunity to improve a website for someone who's product means a great deal to me.
Solution:
By redesigning the information architecture of Vegan Mario's website, users will be able to effectively browse Vegan Mario's offerings and easily locate desired items to order.
My Contributions
UX Design Lead | UX Research Lead | UI Designer
Getting Started
Vegan Mario’s is a gluten-free food company specializing in gluten-free breads, pastas, pizza doughs, as well as vegan condiments. His artisanal breads were a major source of encouragement to me when I found out I needed to eat a gluten free diet. Having the opportunity to help this business with their website and give back to an organization that has brought so much benefit to my own life is truly an honor. In order to hone my mindset towards highlighting issues I could improve through User Experience design first required the need to create a research plan.

Initial Homepage

The research plan I created for this project employs the use of different styles of gleaning information. The following methods each have their own strengths and merits when put into action:
Research
  • User Interviews - Effective for gaining deep insights and qualitative data.
  • Card Sorting - Useful for analyzing how others organize sets of data in their minds to create more intuitive Information Architecture.
  • Competitive and Comparative Analysis - Beneficial for seeing how similar companies propose online e-commerce solutions.
  • Feature Inventory - Helpful for comparing what features are present in Vegan Mario's site as well as what features are present in competitor // comparator sites.
  • Pluses and Deltas - Provides a quick way to analyze what works well, and where areas for improvement exist.
I drafted questions to interview six people who could test the current website and share their experiences and perspective. The questions range from general framing questions such as “Please tell me about the last time you discovered a new product online” to more specific questions about Vegan Mario's website such as "What is the first thing that catches your eye?" and "How does the website make you feel?" I also included directives to have interviewees attempt to find specific items in the website to see their task flows and how they interact with the web layout.

After conducting three user interviews, I received valuable feedback about Vegan Mario’s website, as well as what makes for a productive and successful e-commerce experience. Each interviewee independently identified that the layout was off putting, and disorganized, which caused them to have a difficult time trying to find specific items in the provided categories. Most users ended up forgoing the menus at all, and simply relied on the search tool. Users indicated this makes browsing difficult, as they were forced to seek out specific items through the search bar. I also had each interviewee conduct their own pluses and deltas, as well as complete a card sorting activity.

Many participants thus far have noted the website feels old and outdated, and that there is too much text that they likely would never read. Since they are visiting the site for a specific task, to buy bread, they simply want to be able to easily purchase desired items in a pain free user flow. Once I completed all interviews, I synthesized the data down through an Affinity Map to clearly organize patterns and differences between users’ experiences, to gain insights on the bigger picture of how to improve Vegan Mario’s website.
Once I had completed organizing the interview takeaways through an affinity map exercise, a few key insights began to arise. The most common themes that came out of this exercise were:
  • “I am confused by the website’s disorganization.”
  • “I find the menus to be out of order.”
  • “I’m not going to read the home page, it’s too long.”
  • “I find the Information Architecture of Vegan Mario’s website to be out of order.”
  • “I find I’m reliant on the search bar because I can’t navigate the website effectively.”
  • “I can’t handle all the text and issues with text styles on the homepage.”
  • "I find this website feels cold."
  • "I don't trust this website."
Persona Synthesis
After drawing out user feedback, I created two personas representing the two main groups of users that arose. The two main user groups I found who would order from Vegan Mario’s website were those who eat a gluten-free and or Vegan diet, and those who would order gluten-free vegan food for someone they knew. I synthesized Sarah Farmer, a busy vegan Archaeologist from the first category, and synthesized Malik Wallace, a supportive partner of someone with Celiac, from the later. The task flows for each are based on the difficulties faced in browsing the original website. Sarah represents the need to be able to quickly and easily access information on the site to fit into her busy schedule, while Malik also shows the need for higher organizational structure, the need for easy access to gift cards, as well as a website that looks modernized and trustworthy, so his partner feel invited to a website that makes her diet feel like something legitimate. Since multiple users indicated distrust of Vegan Mario’s current website due to its disorganization and lack of inviting styling, it is necessary to address the issue to build brand trust. I then created problem statements to represent each persona’s issues, in order to effectively target a solution.

Sarah's Problem Statement:

Sarah works full time as an Archaeologist and is constantly on the go with her job. She loves having Gluten-Free Vegan food to keep her body healthy. She wants to order from Vegan Mario’s website since she can’t always find his bread in stores. However, she finds his website hard to navigate, and struggles to browse new items because of the site’s lack of organization.

Malik's Problem Statement:

“Malik, works full time studying lightning as a Fulminologist. His partner recently found out she had Celiac Disease and needs to eat a gluten-free diet. Malik is supportive and wants his partner to be able to still enjoy bread. He found out about Vegan Mario’s website, and wants to purchase bread and store credit for her to start her journey, but is lost when he opens the homepage. Additionally, to ease his partner’s anxiety around foods, he wants her to feel warmly invited on her gluten-free journey and finds Vegan Mario’s website to be cold.”

Solution Statement
Vegan Mario’s, a Gluten-free Vegan bakery, offers a means for users to purchase gluten-free baked goods online, allows visitors to effectively browse Vegan Mario’s offerings, and easily locate and order desired items throughout its redesigned website.
Information Architecture
One of the most challenging aspects of the project was redesigning the IA of Vegan Mario’s website. The current layout is incredibly difficult to navigate, due to most categories being shoved into a drop down called “More”. I ran an open card sorting to learn how users categorized this information within their own minds. I then synthesized the data from the 5 members who participated in the Card Sorting activity and found this architecture to make the most sense:
In order to understand the scope of the current site and what I was working with, I created the following site map diagram:
While having the navigation for "Home" within the "More" tab had it's obvious issues, it was necessary to run an open card sorting activity to learn how users categorize this information within their own mindset. Once I ran the card sorting activity and received feedback, I then synthesized the data from the 5 members who participated in the Card Sorting activity and found this architecture to be the most inline with how users organized the categories:
Ideation
Once the plan had been set for a redesigned IA, I set to work ideating. The first challenge was to create a more user friendly and welcoming homepage.
After wireframes for each page were roughly sketched, I synthesized these ideas into slightly better quality hand drawn wireframes to build off in Figma.
The wireframing process in Figma proved to be smooth now that the groundwork for these layouts was already set. This build out utilized many components, which made for an ease of organizing buttons and other interactive elements in the prototype. I created a style guide to keep fonts organized, and chose to use only varying versions of one font, Sahitya, to maintain consistency. Since users identified the multiple font stylings of the original website as a source of confusion, I wanted to create cohesion and simplicity by only using only one. Sahitya fit the existing branding of Vegan Mario's well, as both his breads and this typeface look artisanal.
Testing
Once the prototype was created, the last step was to test it. I performed three usability tests, to see what feedback users had in the two task flows I created.

Since Sarah is accessing this site to order bread quickly and easily, I created a task flow that has her making regular purchases through the Breads product listing page, as well as the Spreads page as shown below:
Malik is looking for a gift for his parter, and since locating gift cards was so difficult in the original web layout, I tasked him to find a California Brown Rice Sourdough Loaf, as well as a gift card with the task below:
Once the prototype was created, the last step was to test it. I performed three usability tests, to see what feedback users had in the two task flows I had created. What I found was that users articulated some of the text was too small, particularly the phone number at the bottom, and some of the “body” copy. This can be easily updated with future iteration due to creating font styles. Some reorganization may be in order once the text is large, but this can easily be done. One user, a non native English speaker, had a hard time reading the logo font, so a Vegan Mario’s logo redesign may also be in order to appeal to a broader audience. Another issue that came up is that text was gapping during the check out phase, so this was fixed. One of the most important IA issues that arose during the test phase was that even though users indicated “Classes & Services” would be an appropriate header to house gift cards, it was still difficult for usability testers to locate immediately. So, with these test in mind, I changed the header to “Classes & Gift Cards”, since gift cards were the only service offered. All in all, my most important take away from these tests highlighted the need to check my designs on a small screen, to ensure I am designing for users on smaller laptops. This bit of knowledge will serve my design process well for years to come, and was one of the best pieces of wisdom I received from the project.
Bringing it up to Hi-Fidelity
After usability testing, I brought the body text size up from 12 to 14 at the minimum, to make the body copy easier for users to read on smaller screens. I also increased a few of the sub-header texts to header sizes, so they were more eye catching and denoted different sections. I decided to stay with Sahitya as the primary typeface, as it accented the branding of Vegan Mario’s, providing a sense of calm and artisanal quality. Since the font type was slightly too stylized for the numerical values in button fields, I chose Inter for a more straightforward numerical typeface. Creating a style guide helped create consistency as I brought the prototype up to high fidelity.

One of the greatest challenges in bringing the project up to Hi-Fidelity was choosing a color scheme. Fortunately, since I had made color styles in greyscale at the Lo-Fi stage, this would made swapping out colors easy once chosen, as sections already had color hierarchy to them. All that was necessary was to define the palette.

Usability testing of the old site showed users felt it was cold and unwelcoming, from both the overwhelming amount of text, as well as the lack of engaging colors. While users originally suggested “Thanksgiving colors”, to give a sense of warmth, this proved tricky in practice. The browns, yellows, and oranges that usually come to mind when thinking of thanksgiving, proved to be too clashing. To explore the idea of “Thanksgiving colors” and define a color pallet, I brought in a multitude of images based around bread, baking, and thanksgiving. What I came to find is that various shades of green were also involved in the color scheme around these images.

Upon exploring multiple images, I found a fantastic shade of green in a mug that accented a loaf of bread, and found it fantastically accented the white background and shades of the bread. I dubbed  the green shade “sage” and iterated a few lighter versions for different accents. To highlight the top navigation bar, I searched for a brown that would accent the green and provide enough contrast to ground the navigation bar at the top. I found the shade in an image where the brown was present in an illuminated candle on the table. this brown contrasted well with the white shades and proved to backdrop the sage color I had chosen as well. While these colors added a more refined aesthetic than Vegan Mario’s previous palette, it did clash with his logo. I redefined his logo with a minimalistic aesthetic, to give it a classy and artisanal feeling instead of a kitschy look. Since he advertises his bread as a form of art, it was important to design a website that was also artfully crafted down to every last element. The logo redesign is minimalistic in an effort to not draw attention, and draw the audience’s attention to main exhibit, which are Mario’s breads. Further consultation with the client would be necessary to further redefine the logo.
While these colors added a more refined aesthetic than Vegan Mario’s previous palette, it did clash with his logo. I redefined his logo with a minimalistic aesthetic, to give it a classy and artisanal feeling instead of a kitschy look. Since he advertises his bread as a form of art, it was important to design a website that was also artfully crafted down to every last element. The logo redesign is minimalistic in an effort to not draw attention, and draw the audience’s attention to main exhibit, which are Mario’s breads. Further consultation with the client would be necessary to further redefine the logo.
Once the stylistic attributes were brought up to Hi-Fidelity, it was time to adapt the layout for mobile use. Since hovers don’t exist on mobile, the top nav bar was changed to an on tap hamburger menu for easy navigation. This would not only include the main headings, but also the user portals such as search, and their profile sections. This way, the only icons that would appear in the navigation bar at the top other than the hamburger would be the cart, so users could see how many items they have added for purchase while still browsing. Other than simply adapting the sizing of images and text styles, it was also necessary to adjust the positioning to better suit mobile users. The bottom navigation bar was completely redesigned in a vertical hierarchy, to suit users needs for easily clickable navigation, and for a cleaner visual aesthetic on a smaller screen. A similar design was issued for the “You May Also Like” listings, as a vertical layout on mobile allows for larger images, which help users see products better, and to effectively help drive sales.
After adapting the Hi-fidelity wireframes for mobile, a few changes were made after receiving feedback on the design. The banner image behind “Welcome” was too high resolution and some found it distracting, so the image was slightly blurred to allow the “Welcome” text to pop out more from the image behind it. I also changed the buttons on both desktop and mobile to be slightly transparent, as users reported the desire to see the more of the images behind the buttons. Additional testing is needed to determine whether the brown “chaga” color style works well for the banner. Some users found it distracting, and would prefer a shade of the “sage” color, while others liked the brown and found it framed the site well. While there are always areas for improvement such as those listed above, users reported the new design is a major improvement from the existing website. In the words of one user, “it now looks like a legitimate and artisanal bread site that I would order from.” This, along with other user feedback, affirmed the website improvements are on the right track, and would improve with further refinement.
Interested in viewing Vegan Mario's redesign in Figma?

My Process

National
Zoning
Atlas

ROLE
UX Research
UX Design
TEAM
Jonathan Wilcox
Luany Leone
TOOLS
Figma
Miro
Maze
TIMELINE
3 weeks
Sept 2022
Asterisk Sharp
How might we create a zoning map that is easily accessible and customizable for users?
Project Summary
The goal of this project is to improve the zoning map to highlight inequities in zoning in order to help socioeconomically disadvantaged people understand how zoning affects them and serve as a tool for zoning law reform.
Challenge:
Although zoning laws play a significant role in our lives, most people cannot make sense of them, especially since each district within each state organizes zones differently. The National Zoning Atlas is on a mission to translate complex zoning laws into a standardized interactive map.

The National Zoning Atlas has launched functional maps in a few states, although initial usability testing proved to have a low System Usability Score. Initial testing revealed Accessibility issues, a tutorial that users frequently skipped, confusing logic, and responsive design issues for multiple screen sizes, including all mobile devices.
My Contributions:
UX Research | UX Design
Solution:
Ultimately, we were able to improve the System Usability Score by 40 points by approaching accessibility through customization, allowing users to access tutorials and definitions directly in the map, separating additive and subtractive map elements into two categories, and creating a responsively designed mobile site.
Users were asked to:
Create a map that shows primary residential areas and sewer service areas. Adjust the sewer service areas to have a striped yellow pattern.
Initial usability testing of the current map provided a low System Usability Score of 44.
How might we improve the map's usability and accessibility?
First, we needed to understand who our users are and deeply understand their needs.
This map was not designed for our target users.
Through meetings with the map stakeholders, we came to realize that the original map was primarily created for those who were well educated in reading and interpreting zoning law. However, the intent of this map is to serve local home owners, small business owners, and primarily aims to serve socioeconomically disadvantaged groups, as well as housing advocate organizations, in order to lobby for more affordable housing. With this in mind, we determined that it was important to focus on small home owners as well as housing advocates as our main user groups, to serve those who need it most, and for whom the map is intended.
Serving Two Distinct Users with Individual Needs

Solving Usability Issues and Accessibility Considerations with Filtering for Specific Location & Drawing Trends Between Map Layers

Becky represents users who are homeowners and are curious whether they can build Accessory Dwellings Units (ADUs) on their property. Since housing in Hawaii is so expensive, many home owners desire to build these dwellings to expand the livable area of their homes for relatives or other individuals. However, the legality around whether these buildings can be built is determined by zoning law, which can often be difficult to interpret. Our aim is to make interpretation of the law easier so she can easily filter down the law to her distinct property, to see if she is allowed to build an ADU.

Kaimana represents target users who advocate for zoning reform in an effort to serve the socioeconomically disadvantaged. He needs a tool that will graphically help to compare various zoning laws with other civic features, in order to draw patterns and highlight inequities that he can easily illustrate to officials to facilitate zoning reform.

CHALLENGE 1
How might we make the map more accessible?
SOLUTION
Accessibility through customization
CHALLENGE 2
How might we improve the map's usability?
SOLUTION
Adjust the UI to have more intuitive filtering and layer adjustments to separate additive and subtractive map elements.
Allow in app tutorials and information buttons to educate users on how to use the various elements.

CHALLENGE 3
How might we make a map that satisfies both Becky and Kaimana's needs?

In order to satisfy Becky's need to search for the zoning law on her property, and satisfy Kaimana's needs to survey broad landscapes of data, it was necessary to separate layers and filters into separate categories:

Subtractive filtering & Additive layer overlays

With these two functions of map logic separated, I could then create two user flows for each persona to complete their end goal. We then iterated on our designs and tested through Maze.

How did our designs perform in testing?
Did our designs solve the issues we uncovered?
Now, let's take a look at what DIDN'T work!
There's always room for improvement!
Another round of revisions and testing

After observing users' confusion with the bottom bar, we conducted a comparative audit and redesigned it with user goals in mind. By condensing the options down to simply a "Layers" tab to turn layers on and off, and a "Legend" tab, where users can edit color styles.

Since the original icons used for editing colors were confused for checkboxes, we designed a colored circular icon with an edit pencil inside to indicate that the Layers users had turned on could then be edited within the Legend.

From the findings of this second usability test on our prototype, we further iterated our design by changing the "Legend" tab to a "Settings" tab, to better illustrate where users could change the color and pattern options for their overlays.

Reception and Next Steps

The head stakeholders for the Hawaii Zoning Atlas team loved the research progress and design iterations we made and asked us to present our findings to the state heads of the National Zoning Atlas, since each atlas uses the same code, and our findings apply to the other maps as well. While being the first UX team on the project was a step in the right direction, there is more we would like to accomplish to improve the product.

Next Steps Include:

- Further User Research into Activist Organizations to partner with.

-Further Desktop Iterations based on our present findings.

-Adding Screen Reader Accessibility.

-Updating the website to incorporate more public education on zoning law.

Asterisk
Curious to learn more?
Explore the links below or reach out and I would be happy to chat with you about the project!

Modern
Classrooms
Project

ROLE
UX Research Lead
UX Design
TEAM
Jonathan Wilcox
Luany Leone
Sophia Nguyen
TOOLS
Figma
Miro
Thinkific
HTML
TIMELINE
3 weeks
August 2022
Asterisk Sharp
How might we improve a learning resource for teachers to adopt a blended instructional model?
Project Summary
The goal of this project is to improve the free course offered by the Modern Classrooms Project in order to educate teachers about how to implement a blended instructional model in their classrooms.
Challenge:
The Modern Classrooms Project is a non-profit organization providing teachers with a free course to guide them in building classrooms that combine in person teaching with video based lectures. They offer courses to show teachers how to implement a self-paced, mastery-based instructional model that can be used in their classrooms to satisfy individual student needs. The challenge for this project was to make the free course "the best course it can be". Since this challenge is incredibly broad, our first main challenge as a team was to identify areas for improvement. To do so, we needed to identify why certain teachers were not finishing the course, and how to increase the overall NPS rating.
My Contributions:
UX Research Lead | UX Design
Solution:
This project took many forms, as the scope changed drastically throughout the course of the project. Ultimately, our approach to solving user dropout involved creating a progressive disclosure model. Our solution to creating a better course by the NPS metric relied on ensuring users got what they wanted out of the course, had a concise and comprehensive way to scan the material, and an efficient way to locate specific course materials. We also identified that NPS may not be the most effective metric to measure success.
Current Course:
How Did We Achieve These Results?

1. USER RESEARCH
2. IDEATION
3. TESTING
4. RESULTS
5. NEXT STEPS
Curious to learn more?
Explore the links below or reach out and I would be happy to chat with you about the project!

Daily ui

Asterisk Sharp
Daily UI's are a series of design challenges to be completed from start to finish in 30 minutes. These fast paced challenges are a great way to keep skills sharp and explore design ideas in varied formats.
Which project is my favorite? The next one!
Reach out!
Asterisk Sharp