Project Summary
The goal of this project is to improve the zoning map to highlight inequities in zoning in order to help socioeconomically disadvantaged people understand how zoning affects them and serve as a tool for zoning law reform.
Challenge:
Although zoning laws play a significant role in our lives, most people cannot make sense of them, especially since each district within each state organizes zones differently. The National Zoning Atlas is on a mission to translate complex zoning laws into a standardized interactive map.
The National Zoning Atlas has launched functional maps in a few states, although initial usability testing proved to have a low System Usability Score. Initial testing revealed Accessibility issues, a tutorial that users frequently skipped, confusing logic, and responsive design issues for multiple screen sizes, including all mobile devices.
The National Zoning Atlas has launched functional maps in a few states, although initial usability testing proved to have a low System Usability Score. Initial testing revealed Accessibility issues, a tutorial that users frequently skipped, confusing logic, and responsive design issues for multiple screen sizes, including all mobile devices.
My Contributions:
UX Research Lead | UX Design
Solution:
Ultimately, we were able to improve the System Usability Score by 40 points by approaching accessibility through customization, allowing users to access tutorials and definitions directly in the map, separating additive and subtractive map elements into two categories, and creating a responsively designed mobile site.
Users were asked to:
Create a map that shows primary residential areas and sewer service areas. Adjust the sewer service areas to have a striped yellow pattern.
Initial usability testing of the current map provided a low System Usability Score of 44.